Return Policy
At Ranchrow, we are committed to 100% customer satisfaction. We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition as you received it, unused, and with all original packaging intact.
Returns will not be accepted without prior authorization. Please contact our customer support team before sending back any item.
Return Process
- Contact Us: Reach out to our support team via email or through our contact page to let us know you’d like to return an item.
- Receive Instructions: We will provide you with return instructions and the address to send the item.
- Ship the Item Back: Once approved, please ship the item back to us using a trackable shipping method (we recommend it for your protection).
- Processing: Upon receiving and inspecting the returned item, we will notify you and process your refund or replacement.
Damages and Issues
If your item arrived damaged or defective, please contact us as soon as possible. We will work quickly to offer a replacement or refund, depending on your preference and availability.
Exchange Policy:
We offer an exchange service for items returned within 30 days of delivery. Please contact our customer support team if you would like to proceed with an exchange.
Return Shipping Costs & Restocking Fees：
Customers are responsible for paying the return shipping costs unless the return is due to a quality issue, damage, or incorrect item sent.
We do not charge any restocking fees for returns.
Refunds
Once your return is received and inspected, we will notify you via email that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.
If you have any questions or need further assistance, feel free to reach out to our customer service team. We're here to help!
Email: support@ranchrow.com