FAQs

1. How do I choose the right hat size?

We recommend using a soft measuring tape to measure around your head, just above your ears and across your forehead. Refer to our size guide for accurate measurements.

2. Do you offer international shipping?

Yes, we ship to most countries worldwide. For details, please refer to our shipping policy page or check the available countries during checkout.

3. What if I’m not satisfied with my purchase?

If you're not happy with your order, you can return or exchange the item within 30 days of delivery. Please make sure the product is unused and in its original packaging.

4. What should I do if my item arrives damaged or defective?

If you receive a damaged or faulty item, please contact our customer support team immediately and provide photos of the issue. We will assist you with a replacement or refund as soon as possible.

5. Can I cancel or change my order after placing it?

Once an order has been processed, it may be difficult to cancel or modify. Please double-check all order details before submitting. If you need help, contact our support team as soon as possible.

6. What payment methods do you accept?

We accept PayPal.

7. How should I care for my hat?

Care instructions may vary slightly by material. Please refer to the care label included with your product. In general, avoid prolonged exposure to sunlight and moisture to keep your hat looking great.

8. What Do I Do If I Have Missing Items In My Order?

If something is still missing, please contact us immediately at support@ranchrow.com

If you still have any question, please contact us directly at email ：support@RanchRow.com